At Casanooks, your trust means everything to us. Our brand was created from a place of love, creativity, and family — and we extend the same care to how we handle your personal information. This Privacy Policy explains how we collect, use, and protect your information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For more information about the APPs, please visit www.oaic.gov.au.
1. What Counts as Personal Information and Why We Collect It
Personal Information is any detail that can identify you. This may include your name, address, email, or phone number.
We collect this information to:
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Deliver our products and services to you.
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Keep you updated with exciting news, offers, or creative inspiration from Casanooks.
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Improve your experience with us, so that your Casanooks journey feels personal and seamless.
We may also use your information for closely related purposes you would reasonably expect, such as product updates or customer care.
2. Mobile Communication
Sometimes, a simple text makes life easier. With your permission, we may use your mobile number to send you:
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Order updates
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Exclusive Casanooks offers
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Special promotions or event announcements
You’re always in control — you can opt out at any time by following the unsubscribe instructions in our messages.
3. Third Parties and Disclosure of Information
We prefer to collect information directly from you, but at times may receive it from trusted third parties. Rest assured, your information will only be shared when:
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You have given us consent, or
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It is required or authorised by law.
We do not sell or trade your personal information.
4. Security and Storage
Your privacy is safeguarded with reasonable steps to protect your information against misuse, loss, or unauthorised access. If your information is no longer needed, we will securely destroy or de-identify it.
As part of legal record-keeping, most personal information is kept for a minimum of seven years.
5. Access and Corrections
You have the right to access and update the information we hold about you. If you’d like to review or correct your details, simply contact us in writing.
We won’t charge for access requests, though a small administrative fee may apply for copies of documents.
6. Keeping Information Accurate
We aim to keep your information accurate and up to date. If you notice something isn’t right, please let us know so we can make the correction quickly.
7. Updates to This Policy
As Casanooks grows and evolves, so may this Privacy Policy. Any changes will be published here on our website, so you’re always informed.
8. Questions or Concerns?
We’re here to help. If you have questions or wish to make a complaint about how we handle your personal information, please reach out to us at: hello@casanooks.com
