Terms & Conditions

By placing an order with Casanooks, you confirm that you have read, understood, and agreed to the following terms.

1. Payment Options

We keep it simple and flexible. You can pay using:

Credit card (processed securely via Shopify)
PayPal (no account needed)
Afterpay & Zip — four equal fortnightly payments (no fees if paid on time)

2. Production Times

Every Casanooks decal is made to order, with care.

Orders are usually dispatched within 1–2 business days (Mon–Fri, excluding public holidays).
During busy times (like new launches or sales), it may take a little longer — but we’ll keep you updated.
Need your order quickly? Email us at hello@casanooks.com before placing your order, and we’ll do our best to help.

3. Shipping

See our [Shipping Policy] for full details.

4. Duties & Import Fees

Customs duties, VAT, and import fees are the responsibility of the recipient.
If a parcel is returned due to unpaid fees, a 100% cancellation fee applies and any return shipping may be deducted from your refund.

5. Product Details

Printed on premium polyester fabric with non-toxic, water-based adhesive.
Designed to be removable and reusable (keep the backing sheet for reuse).

6. Installation & Surface Suitability

Casanooks decals are created for smooth, properly prepared interior walls.

Wait at least 4 weeks before applying to freshly painted walls.
Surfaces must be clean, dry, sealed with primer, and painted with quality paint.
Not suitable for: textured walls, raw brick, rough finishes, or deteriorating paint.

It’s your responsibility to confirm suitability. We recommend ordering a sample first.

7. Removal Instructions

Our decals are removable — but results depend on wall condition and paint quality.

Peel slowly at a low angle.
For stubborn areas, warm gently with a hairdryer.

Casanooks cannot be held responsible for damage caused by removal, especially on unsealed, fragile, or uncured surfaces.

8. Colour & Lighting Disclaimer

Colours may appear slightly different in person due to lighting, screen settings, or personal perception.

9. Returns & Refunds

See our [Refund Policy] for full details.

No refunds or exchanges for change-of-mind purchases or order errors.
Damaged, faulty, or incorrect orders: contact us within 7 days of delivery.
Return shipping is the customer’s responsibility (unless the product is confirmed faulty).
Returns must be unused, in original condition, and packaged securely.

10. Sales & Promotions

One discount code per order.
Promotions may change or end without notice.

11. Customer Content Use

We love seeing your spaces! By sharing photos, videos, or reviews with us, you grant Casanooks a royalty-free, non-exclusive licence to use them for marketing (social media, website, emails, ads, etc.).

You confirm you own the rights and have permission from any people featured.
We won’t share personal details without your consent.
You can opt out anytime by emailing hello@casanooks.com.

12. Intellectual Property

All Casanooks designs, images, text, and content are our property. Please don’t copy, reproduce, or use them without written permission.

13. Limitation of Liability

Casanooks is not responsible for:

Delays outside our control (couriers, natural disasters, strikes, etc.)
Indirect or consequential losses
Damage caused by misuse, incorrect installation, unsuitable surfaces, or removal on fragile walls